How Mercedes-Benz uses Mixed Reality to quickly connect remote experts with field technicians

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Added 3 years ago by vindheim

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As cars increase in complexity each year, so does the knowledge field technicians need to keep current to work on them. In this episode of The Solutions Show with Corey, Hector Garcia Tellado joins Corey Sanders to share how Mercedes-Benz USA uses Mixed Reality (Microsoft Dynamics 365 Remote Assist, HoloLens 2, and Teams) to bridge that knowledge gap and quickly connect field technicians with experts from around the globe to get cars back on the road fast.

00:53 The problem Mercedes Benz USA wanted to solve
01:38 How we approached the solution
02:32 Key features of the solution
04:11 Demo - HoloLens, Dynamics 365 Remote Assist, and Teams integration
06:18 Bottom line - benefits of the solution
07:36 Other industries using a Dynamics 365 Remote Assist solution
09:25 Importance to business transformation

Learn more
Dynamics 365 Remote Assist - https://aka.ms/D365RemoteAssist
The Total Economic Impact™ of Microsoft Dynamics 365 Remote Assist - https://aka.ms/TEI_D365RemoteAssist

#Microsoft #Dynamics365 #HoloLens2 #MicrosoftTeams